FAQ's

What is the estimated time of arrival for my order? When can I expect to receive it?
Orders may ship out the same business day or take up to 1-2 days, depending on the brand. Rarely, unanticipated delays may cause order shipment to take longer than expected. Your product will be delivered within  4–6 days on average. In most cases, the product page will make note of any longer wait times.

We promise the industry's quickest processing and shipping times in addition to the best customer support available.

What is your policy regarding returns?
On every item, we provide a 30-day money-back guarantee. See our 30-Day Return Policy, which is located at the bottom of the website!

What is your policy regarding cancellations?

Before an order ships, you can cancel it for a 100% refund. If you need to cancel your order, please email roccocases@gmail.com right away. Orders are subject to our 30-Day Return Policy after they have shipped.

What happens if my item gets damaged?
When your item(s) arrive, please check the packaging. If you see any damage, even if it's just to the box, you should note it when you sign for delivery. Note "suspect damage" on the delivery receipt if you are unable to open the package during delivery but believe there may be damage.

Please send pictures to roccocases@gmail.com. if any of your items arrive damaged, and we will arrange for a replacement or refund.

How should I submit an order?
Simply select your desired product and click "Add To Cart" to place an online order. Then check out. Finish the checkout process by entering your billing and shipping details.

Orders can be placed over the phone by contacting roccocases@gmail.com. We will begin processing your order as soon as possible and send you an instant order confirmation.

How do I know when my order will ship?

You will receive an email confirming the credit card authorization and shipping/billing details as soon as your order is placed.

As soon as your order leaves the warehouse, we will process it right away and send you an email confirming that it has shipped along with a tracking number.

In the event that an item runs out of stock, you will receive notification by phone or email within one business day. Although we go to great lengths to guarantee that every product listed on our website is available, due to high demand, items frequently sell out very quickly.

Will you send an order confirmation via e-mail?

For every order you place, an email confirmation will be delivered to the address you provide. For your records, we advise you to print and save the email confirmation. To guarantee that you receive your order confirmation, please make sure that your email address is entered correctly.

Can I change my order?

Yes, you can modify your order at no cost if you send us an email at roccocases@gmail.com with your request. If there is a price difference, it will be applied to your card, or you will receive a personalized invoice from us. Changes to orders can only be made prior to shipment.

For prompt assistance with your order status, contact roccocases@gmail.com via email or live chat on the right.